OrangeNXT, a new digital banking solution, marks a strategic advancement into contemporary digital technologies aimed at enhancing and streamlining banking services. This initiative aims to revolutionize customer engagement by offering a secure, efficient, and technologically advanced platform designed for a cutting-edge and user-friendly digital banking experience. It introduces innovative features that facilitate hassle-free customer onboarding via the digital platform, along with easy access to functions such as fund transfers, bill payments, and various other banking activities through its mobile app. Committed to remaining at the forefront of the evolving digital landscape, OrangeNXT ensures accessibility to modern and convenient banking solutions. The initiative underscores our dedication to leveraging technology for customers’ benefit and enhancing their overall banking experience in the digital era.
As of now you can download the OrangeNXT app from the play store for Android and App store for iOS only. Search for “OrangeNXT” and click "Install" to get started.
This solution aims to make the onboarding process as easy as possible by leveraging technology for remote KYC verification. Which involve the submission of identity documents, personal information and advanced identity verification methods, like facial recognition etc., through the mobile app. It aligns with the overall goal of providing a user-friendly digital banking experience without the need for physical branch visits.
For digital banks like OrangeNXT, they typically provide account statements, transaction history, and other relevant documents through mobile app itself. Customers can often access and download these documents electronically without the need to visit a physical branch. For now, there is no provision of generating digital balance certificate which shall be made available in due course of time.
No, OrangeNXT is a completely virtual branch therefore, there is no such provision for customers/users of OrangeNXT to make cash/cheque deposits.
Being entirely digital platform, we do not provide counter facilities for customers but rather we have dedicated customer care representatives who can be contacted through a helpline number, email, and support ticket facilities built within the app.
No, OrangeNXT being an entirely digital platform, there is no such provision of issuance of cheque book as it offers entirely digital transaction only through mobile App.
No, OrangeNXT being an entirely digital platform, there is no such provision of issuance of physical debit/credit card for now, however, there is a provision of issuance of digital debit/credit card in the coming days.
No, they are entirely different platforms in terms of providing features and services. Laxmi mobile money offers payment solutions whereas OrangeNXT provides entire banking solution along with easy customer onboarding, account opening along with payment solution within FonePay Ecosystem for now. At the same time, users of Laxmi mobile money can also download the OrangeNXT app and unleash digital banking experience.
No, only NPR is supported in OrangeNXT as of now.
If you notice any unauthorized transactions, contact our customer support immediately to report the issue.
Yes, you can set up account alerts and receive notifications for various transactions and account activities.
No, OrangeNXT is a completely virtual branch therefore, there is no such provision for customers/users of OrangeNXT to make cash/cheque deposits.
No, OrangeNXT being an entirely digital platform, there is no such provision of issuance of cheque book as it offers entirely digital transaction only through mobile App.
No, OrangeNXT being an entirely digital platform, there is no such provision of issuance of physical debit/credit card for now, however, there is a provision of issuance of digital debit/credit card in the coming days.
OrangeNXT app currently offers easy customer onboarding, account opening (Elegant Account, Remit Saver Account (For migrant workers with work permit issued by Govt. of Nepal), Kids saving Account ,Term deposits, Goal Based Deposit, Loan against Fixed Depost, Save as you pay, Flexi Pot, Top up your mobile and open Fixed deposit easily through chatbot, Personalized Recommendation, Load Esewa, Payment services and customer help/support services.
The maximum amount a user/customer can transfer in a day may vary depending on account type and guidelines issued by Nepal Rastra Bank. i.e., The current global transaction limit is NPR 300k per transaction, with the same amount applying to both daily & monthly transactions, totaling NPR 3 million for the monthly limit.
Yes, you can easily create a savings account by providing the required information and completing the registration process within the app.
To check your account balance, log in to the app, and your balance will be displayed on the “dashboard” or in the "Accounts" section.
Absolutely! With our app, you can open a term deposit account with just a few taps and select the desired term length.
As of now, users can not apply for loans through the app, but we have the provision for it in the future.
As of now, users can not close their account opened in OrangeNXT app, however, they can make their saving account balance zero and discontinue using the app.
No, the users cannot withdraw cash from ATM now, but cardless withdrawal for users will be available soon.
Right now, the users can only use fonepay channel for transferring funds from their orangeNXT account.
Our app supports payment for various utility bills, including electricity, water, phone bills, and more.
Yes, you can download and save your account statements as PDF files directly from the app.
Yes, you can open an account with OrangeNXT if you have account in Laxmi Sunrise Bank. It is entirely digital platform and we also offer easy customer onboarding, Account opening : Elegant Account, Remit Saver Account (For migrant workers with work permit issued by Govt. of Nepal), Kids Saving Account ,Term Deposits, Goal Based Deposit, Loan Against Fixed Depost, Save as you pay, Flexi Pot, Expense Tracker Top up your mobile and open Fixed deposit easily through chatbot, Personalized Recommendation, Load Esewa, Payment services and customer help/support services.
For KYC verification, you will need a government-issued ID (e.g., Passport, Driver's license, Citizenship).
KYC verification through video usually takes a few minutes, but it may vary depending on the document (s) produced for verification, volume of requests, internet connectivity, etc.
Your KYC part is divided into three stages which are as follows:
Yes, we prioritize the security of your transactions and personal data. Our app uses encryption and advanced security measures to protect your information.
You must have the original copy of your earlier submitted Nepal Government Issued ID (Passport, Citizenship, Driver's License). Follow these easy steps to complete your Video KYC.
1. Open the OrangeNXT app.
2. Log in to the app with your mobile number and Passcode.
3. Find "Call now" option on the dashboard and click on it. (Please ensure filling your profile segment before proceeding for Video KYC).
Transferring funds between accounts is simple. Go to the "Transfer" section, select the source and destination accounts, and enter the amount.
Yes, you can transfer money to accounts in other banks using the "Interbank Transfer" feature in the app.
To make payments using QR codes, simply scan the QR code at the merchant's point of sale, enter the payment amount, and authorize the transaction.
The maximum amount you can transfer in a day may vary depending on your account type and guidelines issued by Nepal Rastra Bank. i.e., The current global transaction limit is NPR 300k per transaction, with the same amount applying to both daily & monthly transactions, totaling NPR 3 million for the monthly limit.
The number of bill payments you can make in a day may be subject to certain limits.
If you forget your login credentials, you can click on the "Forgot Password" or "Forgot PIN" option on the login screen to initiate the recovery process.
Yes, you can reset your PIN or password within the app by following the instructions in the "Profile" settings.
You can change your M-PIN by going to the Profile section and selecting the change M-PIN option.
To update your contact information, go to the "Profile" section and edit the relevant details such as email address and phone number.
Biometric authentication (fingerprint, face ID) can be enabled in the profile section of the app.
To change your email address, go to the "Profile" section and click on the change email option.
Yes, we have a dedicated customer support feature within the app. You can access it from the "Help" or "Support" section.
Currently, the app does not support multiple languages.
The app is designed to be compatible with a wide range of devices, including older models. However, some features may be limited to other old devices. The app currently supports android version 8 and above. However, this is subject to change.
Yes, we value your feedback. You can provide feedback and suggestions through our customer care representatives, or through customer care in the help section.
Being entirely digital, we do not provide counter facilities for customers but rather we have dedicated customer care representatives who can be contacted through a helpline number, email, and support ticket facilities built within the app.